Shipping: Orders are normally posted out within 3 working days. Originals and large prints are sent using tracked services, smaller items like cards by Royal Mail first class in the UK or International Standard for overseas. Shipping is calculated by total order value.
UK shipping rates
£1 to £10 = £1
£10 to £20 = £1.50
£20 to £50 = £2.50
£50 to £100 = £5.00
£100 to £250 = £10.00
£250 to £500 = £25.00
£500 to £1,000 £50.00
£1,000 up = £100
Overseas shipping rates
£0 to £20 = £2.50
£20 to £50 = £5.00
£50 to £100 = £10.00
£100 to £200 = £20.00
£200 to £500 = £50.00
£500 to £1,000 = £75.00
£1,000 up = £150.00
Payment: I currently accept payment by Paypal. You can pay by debit or credit card even if you don't have an account. Please note- if you pay by e-cheque via paypal, it can take several days to clear. Payment by bank transfer is accepted by arrangement.
Returns: You have 14 days from receipt of your item to inform me of intention to return it, you can use this form to let me know. The item must be in its original, unused condition. You need to return it within the following 14 days or I reserve the right not to refund/charge a restocking fee to cover my costs. On confirmation of tracked shipping or receiving the item back I will refund the value of the item only, if returned due to change of mind. If your item arrives damaged, I suggest simply refusing the package at the door, that way the courier will return it for you and we can make a claim immediately. Custom items are not subject to this policy and will not be refunded except in the case of loss or damage via courier.
Privacy policy: This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control.
1. Personal information we collect
To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.
We use this information to provide the service you have purchased, and to send you your products.
2. Why we need your information and how we use it
We rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
and as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
-Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
-Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
-Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.
5. Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud & other services are Privacy Shield certified.
6. Your rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to contact us
For purposes of EU data protection law, I, Karen Ruffles, am the data controller of your personal information. If you have any questions or concerns, you may contact me at drawingindark@gmail.com
185 Grace Street
Newcastle Upon Tyne
NE6 2RR
UK.
